When to be Dr. Jekyll and when to be Mr. Hide
What do you do when the customer is not always right? One of the greatest challenges for Human Resources today is how to provide exceptional internal customer service while at the same time enforcing necessary corporate policies, rules and procedures. Richard Pimentel takes a fresh look at the customer service aspects of Human Resources and asks the question “Is Dr. Jekyll or Mr. Hide our only options?”
In this insightful and often hilarious presentation, Richard Pimentel teaches you the Human Resources professional how to continue to give exceptional customer service when your client:
- Won’t tell you the truth about what they really want.
- Tries to circumvent you and go over your head.
- Wants your approval for something they have done without telling you the whole story.
- Wants you to take the rap for something that you already advised them not to do.
This dynamic training will provide the Human Resources professional with not only a toolbox of techniques for providing internal clients with customer service, but a toolbox for training your clients to be better customers as well.
Dr. Jekyll says, "This workshop can be a benefit to every attendee and help you to do a better job."
Mr. Hide says, "It’s mandatory attendance. I don’t care how you feel about going."
