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Changing the Culture of the One-Stop Center
to Business as a Primary Customer
The purpose of this training session is on the importance of One Stop Center staff focusing on Business as a primary customer. In addition to the traditional approach of placing job applicants, program staff will be challenged to change their attitudes and provide substantial effort to helping business in our community grow and prosper in order to implement the new WIA legislative mandate. The training session is designed:
To provide the necessary tools and expertise to understand and provide services to the business community
To change the existing participant-focused job seeker culture
To examine and overcome the barriers that keep workforce development professionals from understanding why business should be a primary customer.
Activities Include:
Exercises relevant to the everyday work world. Participants will learn why a substantial amount of their efforts needs to be on helping the business customer grow and prosper. They will gain an understanding of why post placement services and helping businesses to retain employees should be a primary goal in the business services process.
Participants will learn:
- Why their fears, misunderstandings and traditional ways keep them from meeting the needs of the business community
- How to increase opportunities for program participants to obtain successful employment.
- Why program efforts must focus more energy on business services.
- New tools for accomplishing a comprehensive post-placement process leading to higher program performance and business customer satisfaction.
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