BLUEPRINT For Customer Service
Up to 10-hour training program designed with entertaining interactive exercises to help employees gain quality customer service skills.
This training develops these skills and techniques:
- Determine what customers want
- Learn about the impact of first impressions
- Understand what it means to have a positive attitude
- Obtain effective communication skills
- Learn how to listen to customers
- Gain skills necessary for quality telephone customer service
- Learn how to handle difficult customers
- Provide quality lasting impressions
- Learn traits of ideal employees
Develop a personal plan to provide excellent customer service.
| 
